Clash Up values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
Information We Collect
- Account details when you log in with Discord (e.g., Discord ID, username)
- Transaction details when you make purchases via Stripe, PayPal, or Coinbase Commerce
- Basic contact details if you contact support via Intercom
- Technical data such as browser type, device, and IP address
- Game account details needed to complete your boost (e.g., login info)
How We Use Information
- To process and fulfill your orders
- To link your purchases to your Discord account and TicketTool support tickets
- To provide customer support
- To maintain site security and performance
Sharing of Information
We only share data with third-party vendors necessary for providing services:
- Payment processors (Stripe, PayPal, Coinbase Commerce)
- Hosting and infrastructure providers (Vercel, Railway)
- Discord and TicketTool integrations
We do not sell or rent your personal data.
Data Retention
We retain data as long as needed to provide services and comply with legal obligations.
- We use industry-standard measures (SSL encryption) to protect your data.
- Game account information (e.g., login details) is deleted upon completion of a service.
- Access to your personal information is strictly limited to authorized personnel on a need-to-know basis.
If we transfer personal data outside the EEA, we use appropriate safeguards such as the European Commission’s Standard Contractual Clauses or other legally approved mechanisms.
Policy Updates
Our privacy practices may evolve over time, and we will communicate any changes clearly.
- We may update this policy to reflect changes in our practices.
- The updated policy will be posted here with a revised "Effective Date."
- For any privacy-related questions or requests, contact us at support@Clash Up.gg.
Your Rights
- Request access to or deletion of your personal data
- Opt out of marketing communications
To exercise your rights, contact us at support@Clash Up.gg.